Lead and manage change in health and social care

Description:

Change is everywhere in health and social care environments. It can evoke a range of emotions, from excitement and eager anticipation, to fear, anxiety or hostility. Alongside the ‘big ideas’ for change that are articulated at policy level, managers are engaged in a continual process of implementing small-scale changes that can make a real difference to people’s lives at a local level. While service users and frontline staff are also involved in change processes, it is often a particular responsibility of managers to make changes happen, and this can involve overcoming significant resistance.